Conditions and rules in the work with customers for air-conditioners
1.When visiting the place, where a repair will be executed, Pan service’s specialist must:
a/Do an inspection on the place where an air-conditioner will be installed
b/Do calculations about the power of the air conditioner and the necessary power on the place for air conditioner installing. In case the bought system does not correspond by power to the necessary power, the specialist should warn the customer and to advise him to change the air conditioner with another more suitable.
In case the client insist the system to be installed, with no matters the unsuitability, we require the customer to write on the warranty card text, testifying that he/she is informed for the unsuitability and by his/her desire the air conditioner is installed. In most common cases this air conditioner will not provide the necessary temperature and in case of defect, the company importer will refuse the warranty servicing.
c/To clarify to the customer and to co-ordinate:
- the electric source and the requirements for it
- leading the water and the draining pipe for the inside body to outside bodies, having in mind the fact that water is leading by the gravity way
- necessity of tearing the walls, the openings’ size, how the inside body will look
- type of the pipes the way they will go through
d/The specialist must offer customers the best for air conditioner system place, according the technology for installation, servicing and using.
In case the client insist for another place, he/she should write a text on the warranty card which testify that by his/ her will a different place is chosen and in case of defect or errors in the working during the exploitation time he/she will not have any claims to the technicians.
e/To the clients should be offered price list for installing and to be explained the definition of “standard installation”/place of the outside body under a window or on the terrace, with a pipe length less than 3 meters, one hole in the brick wall with width less than 25 cm/. All additional services are subject to additional charges.
In the installation’s price is included the warranty of the air conditioner.
All additional holes, extended meters pipes length, going through complex structures and other extras, desired from the customer, are executed in case they are coordinated in advance with the customer and are calculated by the price list.
j/In case the installation is confirmed and there are no disagreements, the air conditioner’s installation can begin.
In case the air conditioner is not paid in the store, the client should pay it before loading out. The purpose is protecting from non correct clients, who refuse to pay with the explanation that they are not satisfied with the installation or postpone the payment because of lack of money at the moment.
We prefer not to execute the installation versus to trying to get the payment for the same.
2.After the installation a specialist teaches the client how to work with the air conditioner system.
3.The specialist cleans the place and removes all visible traces, left after work.
4.The specialist calculates the value of the installation, issues a receipt and receives the money for the installation.
5. The specialist fills in the warranty card according to the requirements of the relevant brand.
6. In case the client refuses to pay the installation, non warranty card is given. In this case the air condition has no warranty.
7.Compulsory when working on height more than 2 (two) meters, the specialist (technician) must protect him self with alpine rope/cord and to follow all safety rules for working with electricity and drilling instruments.
8.Compulsory before executing an installation, the specialist must be instructed from the team leader regarding all safety rules according to the law.